Introducing: Simplx Alarm Chat
2 minute read
Have you noticed text messages on your phone saying there’s been an alarm?
Here’s everything you need to know about the new CHAT feature from Simplx Security…
What is Alarm Chat?
The alarm chat is a new program that cuts time and frustration coming from traditional alarm phone calls. Say your burglar alarm goes off, but you can’t verbally answer—what do you do? Simplx Security Chat allows you to quickly cancel the alarm or send the authorities with just a few taps on your phone!
- No having to answer the phone when our operators call.
- No worries that the others on your call list won’t know what’s going on.
- No wasted time for anyone.
Just a quick “dismiss” or “dispatch,” and you know what to expect.
Simplx alarm chat reduces the potential for false alarm dispatches and allows you to instantly communicate to let us know how we should respond to your alarm.
How Does Alarm Chat Work?
When your burglar alarm is tripped a link will be sent to your phone (via text).
Tap the link and it will take you to a secure chat room with only the members* on your alarm contact list.
Put in your passcode (the one we would ask for if we called you for an emergency) to enter the chat room and choose how you’d like us to handle your alarm.
Members in the group chat are able to text one another inside the secure chat room to determine if dispatch is needed or to dismiss a false alarm. It’s fast, effective, and simple!
Not into Texting? No worries!
If you can’t get to the text in time or if it’s just not your preference, simply ignore it. You’ll receive a phone call from us like you normally would when your alarm is tripped.
*Call us to ensure that your alarm contact list is up to date or if you’d like to opt out a member from the chat feature.
We’ve got you covered!
Have more questions? We’re here to be helpful in any way we can. At Simplx Security, our mission is protecting what matters most to you. It’s vital that you continue to feel safe and trust that your security system will do its job well. One of the best benefits of having a local security company monitor your system is you’re partnered with folks who understand your area and are right around the corner! We’re here to help you if any further troubleshooting is required.
Contact us!
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Email us at customerservice@simplxsecurity.com
Call the office: 260-482-7233
Visit us at: 8320 N Clinton Park Drive, Fort Wayne, IN 46825